Bright Luna Cleaning Co.

Terms of Service

Last updated: October 2026

Our services

Bright Luna Cleaning Co. provides vacation rental turnovers, home cleaning, deep and move-out cleans, and office cleaning in Bradenton, Sarasota and the surrounding area. Handyman and pool services are provided by partner teams and may have their own terms.

Quotes

A quote is based on the details you give us: the type and size of the property, the number of bedrooms and bathrooms, and how often you need cleaning. If the property or the work turns out to be different, we will tell you before changing the price.

Scheduling and calendar links

• Once your quote is approved, we confirm by email and add your property to our schedule.
• If you share a booking calendar link, cleanings are scheduled automatically after each checkout. You are responsible for keeping your booking calendar accurate. Owner stays or blocked dates should be marked so we know when no cleaning is needed.
• Calendar feeds from booking platforms can be delayed. For last-minute bookings or changes, please message us in the portal or by text.
• Same-day turnovers are given priority, but arrival times depend on traffic, weather and access.

Access to the property

Please give us working access: door codes, keys or lockbox details, gate codes and parking instructions. If our crew cannot get in, or the property cannot be cleaned safely, we will contact you. A visit we cannot complete for these reasons may be charged as agreed in your quote.

SMS Terms (text messages)

• Program: Bright Luna service notifications: quotes, scheduling confirmations, crew "on the way" alerts, cleaning reports and invoices.
• Frequency: varies with your cleanings. Message and data rates may apply.
• Opt out: reply STOP at any time. You will get one message confirming you are unsubscribed.
• Help: reply HELP or email brightlunasupport@gmail.com.
• Carriers are not liable for delayed or undelivered messages. See our privacy policy.

Changes and cancellations

Please tell us about changes or cancellations as early as possible. Any cancellation fee is described in your quote or agreement.

Extras

Extra work, such as heavy pet hair, extra trash, laundry or extra time, is charged only after you approve it in the portal or in writing, unless your agreement says otherwise.

Reports, photos and damage

• After each cleaning, you receive a report with photos.
• If our crew finds damage or missing items, we note it and add photos to your report so you can follow up with your guest or platform.
• If you are not happy with a cleaning, tell us as soon as possible, ideally the same day, and we will work with you to make it right.
• If something is damaged by our crew, please report it within 48 hours with photos so we can review it with our insurance.

Invoices and payment

Invoices are sent through QuickBooks and list each cleaning and any approved extras. Payment is due according to the terms on your invoice.

Client portal

Your portal account is for you and the people you authorize to manage your properties. Keep your sign-in links private. You can see upcoming cleanings, reports, messages and invoices there.

Our crew

Our crew members are trained to follow your property's checklist. We cannot promise the same crew members on every visit. Please do not hire our crew members directly for cleaning work while you are a client.

Liability

Bright Luna is insured. We are not responsible for damage caused by normal wear, items that were already broken, poorly secured items, or delays caused by things outside our control, such as weather, storms or lack of access. To the extent allowed by law, our liability for any claim is limited to the amount paid for the cleaning involved.

Changes to these terms

We may update these terms. The new version will be posted here with a new date.

Governing law

These terms are governed by the laws of the State of Florida.

Contact

Bright Luna Cleaning Co. · Bradenton and Sarasota, Florida · brightlunasupport@gmail.com